Policies
Returns & Exchanges
We want you to love what you wear. If something isn't quite right, we make it right — fairly and quickly.
Days
Return Window
From the date of delivery, you have 7 calendar daysto initiate a return or exchange. Orders delivered via our logistics partners are eligible from the date marked as “Delivered” in your tracking — verified through our courier partner's proof of delivery records.
Return Conditions
To ensure quality for every customer, all returned items must meet our conditions. These align with your rights under the Consumer Protection Act, 2019.
Unworn & Unwashed
Items must not show signs of use — no odours, stains, or physical wear. Try items on gently on a clean surface.
Tags Intact
All original brand tags, care labels, and barcodes must be attached. Removed tags void the return.
Original Packaging
Return items in their original packaging — polybag, box, or garment bag as applicable.
No Customisations
Stitched blouses, customized lengths, or personalised orders cannot be returned unless defective.
How to Return an Item — Step by Step
Raise a Return Request
Log in to your Style Statement account. Go to My Orders → select the order → click “Return/Exchange.” Alternatively, email returns@stylestatement.in with your order ID. Requests must be raised within 7 days of delivery.
Select Reason & Upload Images
Choose a return reason from the dropdown (e.g., size issue, wrong product, defective). Upload 2–3 clear photos of the item showing the concern. This helps us process your request within 24 hours.
Receive Approval & Reverse Pickup
Once our team approves your request (within 24 hours), we will schedule a reverse pickup via Delhivery at no extra cost. You will receive an SMS and email with the pickup date and tracking AWB.
Pack & Hand Over
Pack the item securely in its original packaging and attach the return label (sent to your email). Hand the package to the courier executive on the scheduled date.
Exchange / Store Credit Processed
Once we receive and inspect the item (1–2 business days), your resolution is initiated. Choose a replacement size or colour, or take the full value as store credit for your next order.
Exchange — Different Size or Colour
We offer a direct exchange for size or colour variants where stock is available. Exchanges are processed directly and save you the waiting period of returning an item first.
Size Exchange
Select your new size at the time of raising the exchange request. Subject to availability.
Colour Exchange
Available if the same style is in stock in your preferred colourway.
If the exchange item is of higher value, you will be asked to pay the difference before dispatch. For lower-value exchanges, the difference is added to your store credit after we receive the original item.
Exchange & Store-Credit Timeline
| Resolution | Timeline | How it works |
|---|---|---|
| Exchange — replacement size / colour | Dispatched in 2–4 business days | Sent once the original item is received & inspected |
| Store Credit | Instant on approval | Credited to your Style Statement account |
| Lower-value exchange difference | 1–2 business days after inspection | Added to your store credit balance |
Exchanges and store credit are processed after we receive and inspect the returned item. Bank holidays and weekends may affect timelines. As we issue exchanges and store credit rather than cash refunds, the full order value — including GST — is retained as store credit for your next purchase, so no GST value is lost to you.
Items That Cannot Be Returned
Defective or Wrong Product
If you receive a defective, damaged, or wrong item, we offer a priority exchange or full store credit at no cost to you. Please report this within 48 hours of delivery by:
- Emailing images to returns@stylestatement.in with subject line “DEFECTIVE — Order #[Your Order ID]”
- Calling our helpline at 8077484326 (Mon–Sat, 10 AM – 7 PM IST)
We will arrange an immediate pickup and prioritised replacement or store credit, without waiting for the standard 7-day processing window. This is in accordance with your rights under the Consumer Protection Act, 2019 (E-Commerce Rules).
Contact Our Returns Team
Email: returns@stylestatement.in
Phone: 8077484326
Hours: Monday – Saturday, 10 AM – 7 PM IST
Response Time: Within 24 hours of your request
Please include your order ID, images of the item, and your preferred resolution (exchange or store credit) in your first communication.